Shipping and Handling Disclaimer:

 The Baahubalibazaar.com Guarantee 
At Baahubalibazaar.com we are committed to providing exceptional service and products to all our online customers. Our network of florists uses only fresh cut flowers sourced from local markets, and hand-make bouquets to order, to ensure that you always get the best service and satisfaction. Every arrangement is personally delivered with the pre-set time you want them to be received, including same-day delivery on most orders. 

In case you are unsatisfied with the order for any reason, do not hesitate to contact us.


Order Changes and Cancellations
Baahubalibazaar.comwill not be able to modify or cancel an order after it is processed. The cancellation window is open for a short while between the placing of an order and its processing time. Same-day orders are processed immediately and usually cannot be changed.

 

Please email customer service if you have any special requests

Problems with an Order 
At Baahubalibazaar.com, we make every effort to ensure that you receive excellent service. If, at any time, you experience problems with an order, please let us know. 

Please note; we will not be able to entertain any complaint for perishable products like fresh flowers, cake etc. after 24 hours from the time of delivery 

Shipping & Delivery Policy
Every Baahubalibazaar.com gift bouquet is hand-delivered by an industry professional, and every effort is made to deliver your order at the time specified by you. 

Most of our products can be delivered the same day. To ensure same-day delivery, book your orders at least 4 hrs. prior to the requested delivery time in order to leave enough space for us to process your orders. Orders received after 5 pm with a same-day delivery may be delivered the following day.

We recommend that you place your orders at least 2 days in advance on the eve of any major public holidays or events. Products may not be delivered on requested time during such major public events. 

 

Regretfully, we are unable to guarantee time of delivery to rural route addresses, hotels, hospitals, military bases or cemeteries. Proof of delivery will be provided in case of any dispute in delivery.


We reserve all rights to make deliveries in instalments for certain products, which shall not relieve you from your obligation to accept and pay for remaining deliveries. You acknowledge that requested delivery dates are non-binding estimates only, and that you have no claim against us for any delays or early deliveries. Though every effort is made to keep to the estimated agreed timings, our service providers do not telephone prior to delivering packages, and we cannot guarantee the time of delivery. All products are deemed accepted upon our delivery of the product to you or your designated recipient's address. 

Baaahubalibazaar.com is not responsible for: 
Flowers, plants, fruits, sweets, gift products and preserved items delivered to incorrect addresses supplied by the sender. Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender. Non-acceptance of the delivery by the recipient. Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender. Product quality problems caused by improper handling by the recipient. 

A) Delivery to Hospitals Policy 
While placing your orders to be delivered at a hospital, please be sure to include the hospital name and telephone number, name of the recipient and room number or ward of the recipient. Baahubalibazaar.com will send your gift bouquet in accordance with established facility procedures. Please be mindful that most hospitals do not allow florists to personally deliver to individual rooms. Also, many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order. 

B) Delivery to Hotels Policy


A. Hotel Name

  1. Full address of the hotel.
  2. Room No.
  3. Telephone number of the hotel.
  4. Name of Tour Company, if applicable.

  5. If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed & no refund will be made in such cases. 

    C) Delivery to Wedding Halls/ Marriages Policy
    For delivery of gift items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bride-groom. However, we shall ensure that the delivery is made to one of the responsible member of host. Also, if possible we shall provide you with the name of the recipient through our order confirmation mail. 

    D) Recipient Not Home Policy
    Please call or email customer service in case of special delivery instructions. In all other cases, if the recipient is not at home when the florist attempts a delivery, they will either: 
  • Call the recipient to schedule an appropriate delivery time.
  • Leave a note on the recipients door asking them to contact the florist to schedule a delivery time.
  • Leave the arrangement in a covered, secure area of the home (porch, garage, or other entrance)
  • Leave the gift bouquet with a neighbor and place a message on the recipients door with this information

    Substitution Policy
    Occasionally, substitutions of flowers or containers are necessary due to temporary regional availability issues. If this is the case with the gift you have selected, our experienced florists will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value. We however reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value in case of non-availability of the desired product. 

    Payment Options
    Baahubalibazaar.com uses the Industry's leading security technology to ensure that your order will be safe and secure. For your convenience, Baahubalibazaar.com accepts Visa, MasterCard, American Express and PayPal. We encourage you to place your order online for the fastest possible service, but if you prefer, please feel free to call in your order. 

Shortly after you place an order, you will receive an Order Confirmation e-mail. Please put this in a safe place, as it will include all the details of your order, including an order number, in the event you need to contact us. You will receive confirmation e-mails from us throughout the process of your order delivery.



Redirection Policy The delivery will NOT be redirected/ redelivered to any other address in any circumstance. 

Service Level Agreements

  • The product will be delivered only in the cities mentioned in the List of Serviceable Cities
  • The delivery might be scheduled through a Non-Baahubalibazaar.com outlet in event of some urgency or non-availability of particular product/ Baahubalibazaar.com Outlet in delivery location
  • Baahubalibazaar.com will be able to attempt delivery of your gifts only ONCE. In the event the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible.
  • We will consider the order executed in the below cases :
    • Wrong shipping/delivery address.
    • Recipient not available.
    • Premises locked
    • Wrong landline/Mobile number or Extension number which may render us unable to reach the recipient for the delivery
    • Recipient refusing to accept the delivery
    • Delivered the product at the Gate/ Reception/ Neighbor


We try our best to make sure your gifts are delivered however, we will not be liable for the cases mentioned above.

  • Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location & will be hand delivered
  • We do not deliver on National Holidays and emergencies
  • The image displayed on the site in indicative in nature.
  • Actual product may vary in shape or design as per the availability. Please read our substitution policy for more details.
  • In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date.
  • In case the product is not delivered due to any of the above reasons, the update will be available in the website and the same can be collected from the delivering outlet same day in the same city details of which is available with our customer support numbers.
  • Delivery of alcohol/wine is subject to local laws
  • Any preferences indicated in the cc avenue payment page will not be entertained
  • We do use non-Baahubalibazaar.com outlets to service your deliveries in some rare cases.


Mid-night deliveries
 

Mid night delivery is a privilege we extend to our customers at a cost. The delivery will be made between 10.30 pm to 12.30 am on mentioned/requested delivery date. We deliver on Sundays also however, all disclaimers mentioned above are also applicable for mid-night deliveries 

We currently offer this service only in INDIA. 

The above product will be delivered only in the cities mentioned in the serviceable city list

  • We will attempt delivery of the items ONCE. Incase the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases
    • Delivery not done due to wrong address.
    • Recipient not available.
    • Premises locked.
    • Wrong phone or Cell or Extension number/ not working/ no reply or not connecting/ reachable and delivery is not done.
    • Recipient refused the products.
    • Delivered the product at the Gate/ Reception/ Neighbor.
  • Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location & will be hand delivered
  • If the order is supposed to surprise the recipient and the receiver should not be called before the delivery, the customer needs to call the customer service to specify the same in advance.
  • Giving the landmark for a midnight delivery is a must to facilitate the delivery boy to locate the address.
  • In case of non-availability of the ordered products, we will first try contacting the customer to inform of the same and offer alternate suggestions. In a failed attempt to get through the sender, we reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value.


Please provide clear addresses, city, state, zip code and other details. Our processes are very strict and gifts to wrong addresses may not be delivered and you may be charged for the same. In the event the gift has to be redelivered due to customers mistake, standard redelivery costs will apply. 

Pricing Policy
All prices listed on the Sites are subject to change. In the event a product (including, but not limited to, flowers, plants, floral arrangements, fruits, sweets, and other gift products) is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right, prior to the acceptance of your order pursuant to our Order Acceptance Policy described below, to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. 

Please note that the colors of items and products may depend on your monitor and may not be correctly displayed. 

The availability of products and other items on each of the Sites may change at any time, without notice. 


Payment Terms
For each product or service you order on any of the Sites, you agree to pay the price applicable for the product or service (including any sales taxes, surcharges and any delivery fees for the delivery service you select) as of the time you submitted the order.