Privacy Policy:

The Baahubalibazaar.com Guarantee At Baahubalibazaar.com, we are committed to exceptional products and service.Our network of florists uses only fresh flowers available for their hand-made bouquets to ensure that you can send flowers with confidence. If, for any reason, you are not 100% satisfied with your gift or its delivery, please do not hesitate to
contact us. 

What should I know about my order 

Order Changes and Cancellations:  Baahubalibazaar.com is unable to cancel or change orders already in process at the florist, in transit or delivered to the customer. Same-day orders are processed immediately, and usually cannot be changed.No change in instructions can be entertained before 4 working hours of the date of delivery and acknowledged by our Customer support team.

No change requests will be entertained for any international order 48 hours before the order unless confirmed by our Customer Service team on email (international deliveries)

We are unable to cancel any order unless informed 24 hours (domestic) / 48 hours (international) prior to the delivery date.

Shipping & Delivery Policy
Every Baahubalibazaar.com gift bouquet is personally hand-delivered by an industry professional, and we make every effort to deliver your order as quickly as possible.
Most of our products can be delivered the same day. To assure same-day delivery, orders must be received before 4 hours to the delivery time intended, Monday - Sunday, IST. Orders received after that time may be delivered the following day. Proof of delivery will be provided in case of any dispute in delivery.

Regretfully, we are unable to guarantee time of delivery to rural route addresses, hotels, hospitals, military bases or cemeteries. To request a specific delivery time, contact our customer service before placing the order. We do our best to accommodate your preferences. 

Before major holidays, we recommend that you place your orders at least five days in advance.

Baahubalibazaar.com, in conjunction with our service providers, will attempt to deliver a product on the requested delivery day. You acknowledge that requested delivery dates are non-binding estimates only and that you have no claim against us for any delays or early deliveries. We reserve the right to make deliveries in installments, which shall not relieve you from your obligation to accept and pay for remaining deliveries.

Our service providers do not telephone prior to delivering packages, and we cannot guarantee the time of delivery. All products are deemed accepted upon our delivery of the product to you or your designated recipient's address. 


Baahubalibazaar.com is not responsible and does not guarantee refund for cases where: 
. Flowers, plants, fruits, sweets, gift products and preserved items delivered to incorrect addresses supplied by the sender.
. Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender.
. Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.
. Product quality problems caused by improper handling by the recipient. 

Delivery to Hospitals Policy
The florists in our network are experienced at making deliveries to hospitals. When placing your order, please be sure to include the hospital name and telephone number, the name of the recipient and room number or ward of the recipient. 

Baahubalibazaar.com will send your gift bouquet in accordance with facility procedures, as most hospitals do not allow florists to personally deliver to individual rooms. Please note that many ICU patients are not permitted to receive flowers. Please check with the hospital before placing your order. 

Delivery to Hotels Policy
The florists in our network are experienced at making deliveries to hotels however please be aware to make the following information available
. Hotel Name
. Full address of the hotel.
. Room No.
. Telephone number of the hotel.
. Name of Tour company, if applicable.
. If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed & no refund will be made in such cases. 

Delivery to Wedding Halls/ Marriages Policy 
For delivery of gift items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bride-groom. However, we shall ensure that the delivery is made to one of the responsible member of host. Also, if possible we shall provide you with the name of the recipient through our order confirmation mail 

Delivery to Hostels/PG/Cantonment/Enclosed Premises
The florists in our Baahubalibazaar.com network are experienced at making deliveries to hotels however please be aware to make the following information available 

. Hostel Name
. Full address of the hostel.
. Room No.
. Telephone number of the hostel.
. Name of Recipient and Sender
. The recipient needs to either come to the gate of the premises to collect the delivery or send someone on his behalf after coordinating with the vendor. The order can be handed over to . 
. security/any other responsible person or the order will be left at the reception & the order will be assumed as executed


Substitution Policy
Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift you have selected, our florists will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value. We however reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value in case of non-availability of the desired product. 

Baahubalibazaar.comuses the industry’s leading security technology to ensure that your order will be safe and secure. For your convenience, Baahubalibazaar.comaccepts Visa, MasterCard, Diners Club, American Express, SBI Debit Card and PayPal.

Order-Related E-mails
Shortly after you place an order, you will receive an Order Confirmation e-mail. Please put this in a safe place, as it will include all the details of your order, including an order number, in the event you need to contact us.

To show our appreciation, you will receive a confirmation e-mail from us when your gift has been received. 

What you should know about Fresh Flower/ Same Day deliveries (Express Delivery) 

Time of Delivery
Baahubalibazaar.comtries to stick to the specific time mentioned by you during the time of placing your order with us. If due to certain un-foreseen circumstances, Baahubalibazaar.comis unable to commit any fixed time for delivery as mentioned in Special Instructions or otherwise, all deliveries will be made between 9 am to 9 pm on the given date.


Same Day Delivery
Order received till 3pm will be delivered till 9pm and order received till 5pm will be delivered till 11pm. 

Orders may be rejected for same day delivery, if placed after 5pm, and will be delivered the subsequent day.

Redirection Policy
The delivery will NOT be redirected/ redelivered to any other address in any circumstance. 

Service Level Agreements
- The product will be delivered only in the cities mentioned in the List of Serviceable Cities 
- The delivery might be scheduled through a Non-Baahubalibazaar.comoutlet in event of some urgency or non-availability of particular product/ location
- Baahubalibazaar.comwill be able to attempt delivery of your gifts only ONCE. In the event the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible.

We will consider the order executed in the below cases:
. Wrong shipping/delivery address.
. Recipient not available.
. Premises locked
. Wrong landline/Mobile number or Extension number which may render us unable to reach the recipient for the delivery
. Recipient refusing to accept the delivery
. Delivered the product at the Gate/ Reception/ Neighbor

We try our best to make sure your gifts are delivered however, we will not be liable for the cases mentioned above 

- Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location & will be hand delivered 
- We do not deliver on National Holidays and emergencies 
- The image displayed on the site in indicative in nature. Actual product may vary in shape or design as per the availability. Please read our substitution policy for more details 
- In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date 
- In case the product is not delivered due to any of the above reasons, the update will be available in the website and the same can be collected from the delivering outlet same day in the same city , details of which is available with our customer support numbers 
- Delivery of alcohol/wine is subject to local laws 
- Any preferences indicated in the cc avenue payment page will not be entertained 
- We do use non-Baahubalibazaar.comoutlets to service your deliveries in some rare cases. 

Delivery of Branded Items
- For non-perishable commodities, respective brand owners will be responsible for the quality of product.
- Delivery of certain branded items may not be possible/delayed under certain uncontrollable circumstances such as product is not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description shall be delivered. In such cases a written communication will be sent to the customer on email for a confirmation for the same. However, if there is no response from the customer within 24 hrs., it shall be assumed that s/he has agreed to the delivery of the alternate product
- Request for cancellation of confirmed order can be made up to 1 day prior to the delivery date. You can contact our customer service specialist.


What you must know about Mid-night deliveries 
Mid night delivery is a privilege we extend to our customers at a cost. The delivery will be made between 11.30 pm to 12.30 am on mentioned/requested delivery date. We deliver on Sundays also however, all disclaimers mentioned above are also applicable for mid-night deliveries We currently offer this service only in INDIA.
While placing an order for a midnight delivery on the website, the date that should be chosen should be the one before the occasion date. 

What you should know about Fixed Time Deliveries
All standard disclaimers mentioned above are also applicable for fixed time deliveries 
1. This cannot be offered for courier products
2. We cannot commit sharp/exact time for delivery.
3. Order will be delivered +15 or -15 mins as per selected time.
4. We required minimum 4 hours gap between the order placing time and delivery time 

What you should know about Deliveries 

Domestic: All courier orders are carefully packed and dispatched from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your gift. Standard delivery and brand disclaimers apply. 

International: All parcels are shipped from the warehouse of our partners. Once the parcels are shipped, you will receive a tracking code to help trace the order. 

In the event the address, contact no., customer details, Pin code provided is wrong or incomplete, we regret to inform we will be unable to deliver your gifts. Courier partners sometimes have some delays due to holidays and strikes. We try our best to use the best services but some delays are unavoidable. Order once dispatched from our end would be a responsibility of Courier Company and delivery would take 5-7 working days from the date of dispatch. 

Please provide clear addresses, city, state, zip code and other details. Our processes are very strict and gifts to wrong addresses may not be delivered and you may charged for the same. In the event the gift has to be redelivered due to customers mistake, standard redelivery costs will be levied. 

Providing the phone number of recipient may help us talk to the customer if delivery has to be arranged. Due to time zone differences, please allow 24-48 hours for us to get back to you with order status. 

Pricing Policy

All prices listed on Baahubalibazaar.comare subject to change. In the event a product (including, but not limited to, flowers, plants, floral arrangements, fruits, sweets, and other gift products) is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right, prior to the acceptance of your order pursuant to our Order Acceptance Policy described below, to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. Please note that the colors of items and products may depend on your monitor and may not be correctly displayed. The availability of products and other items on each of the Sites may change at any time, without notice. 

. Order Acceptance Policy Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order. Your order is not accepted until we send you shipping information for the order (or the accepted portion thereof). Notwithstanding the foregoing, you agree that, if we cancel all or a portion of your order or if we provide you less than the quantity you ordered, your sole and exclusive remedy is either (a) we will issue a credit to your credit card account in the amount charged for the cancelled portion or the quantity not provided (if your credit card has already been charged for the order) or (b) we will not charge your credit card for the cancelled portion of the order or the quantity not provided. 

Payment Terms

For each product you order onBaahubalibazaar.com, you agree to pay the price applicable for the product or service (including any sales taxes, surcharges and any delivery fees for the delivery service you select) as of the time you submitted the order. 

Order delivery is totally subject to the payment credited in Baahubalibazaar.comA/c., unless payment is received by us, the order will not be processed. Customer can place the order by two method- 

Refund Policy: Refund could be processed if it is agreed upon and communicated in writing to the customer.
Types of Refund

Online

Refund is credited directly through the mode from which customer has paid the money with-in 2 business days.

Offline

Refund is credited once customer shares the bank details post which it takes 5-7 working days.